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Questions? We've Got You Covered

We typically deliver within 5-10 business days, depending on your location.

Yes, we offer free shipping on all prepaid orders

Absolutely! You can return or exchange any product within 7 days of delivery if it’s unused and in original packaging.

We’ll make it right. Just share a photo or video within 48 hours of delivery, and we’ll send a free replacement or refund.

Once your order ships, you’ll receive a tracking link via SMS and email.

Absolutely. We use SSL encryption and trusted payment partners to ensure your data is secure.

Still Have Questions?

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or email support@nivopets.com by clicking the button below.

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